ITgma DOO Skopje

Company information


Ankarska 29a, 1000 Skopje, Macedonia


+389 2 55 11 946


Web site

Year of Establishment



Number of employees


Company certificates

MASIT Member


Contact Person

Kosta Karpuzovski

Company description, mission, vision and goals

ITgma is technology services and outsourcing company that helps companies to rethink their software and IT strategies and achieve more with less. ITgma is strategic software and IT partner with comprehensive knowledge and experience across many industries and businesses. Equipped with extensive knowledge, highest business ethics and high industry standards, ITgma is ideal supplement for your business and IT capacity.

Products and services

Product Group


Products subgroup

CRM (Customer Relationship Management); Web application; BPM (Business Process Management); BI / Analytics; Mobile apps; CMS (Content Management System); ECM (Enterprise Content Management); Billing System; EAI (Enterprise Application Integration); Security;

Major Products

 • CRM for Telco industry - ITgma’s CRM Solutions is professional, full-featured customer-handling tool that provide end-to-end coverage of the sensitive business processes in the Telecom industry. Based on SugarCRM, the solutions are easy to maintain, have short learning curve and excellent user-adoption. ITgma CRM modular solutions comprise customer-related activities throughout the entire lifecycle of the customer: customer, experience management, customer engagement, acquisition and retention.
• ResourceFlex - Comprehensive, intuitive and effective resource planning tool. Resource allocation and booking, Management of days-off and bank holidays, Resource Management, Segments, Clients and Projects, Reporting, Allocation conflict resolution. (
• E-Inspectorate - Complete, intuitive and effective web-based software solution that covers all aspects of the work in an inspectorate. Quick and easy access to the necessary documents and information, Automation of the processes in the inspection departments within the inspectorate, Centralized database, Fast and real-time creation of different reports, Uninterrupted flow of the inspection process across the departments, Distributed and real-time work on the inspection cases, Highest security standards implemented, Integrated with other systems and institutions.


IT Consulting; Software development; Maintenance and support; System integration; Web design; IT Outsourcing; Database services;

Industry Domains

Telecommunications; Public Sector; Electronics; Utilities; Automotive; Gaming and Entertainment; Tourism and Hospitality; Financial Services and Insurance; Manifacturing;

Major References

NUANCE Communication, Telekom Austria Group, Deutsche Telecom, Alite International, AAM Consulting, Aselsan Electronics.

Business Partners/Relationship

Microsoft / Business Partner;

Programming languages and technologies